PRIVACY POLICY
The amended law n°78-17 of 6 January 1978 relating to data processing, files and freedoms with regard to the automated processing of personal data as well as the regulation (EU) n°2016/679 of 27 April 2016 came into force on 25 May 2018. They give each individual greater control over their personal data and the use made of it by companies.
What personal data do we collect and when ?
We ask you to provide us with certain personal data in order to provide you with the products or services you request. This is the case, for example, when you make purchases, contact our customer service department, request to receive communications, or create an account. In addition, when you request specific services in-store, we may ask you to sign in to provide those services, which are then associated with your account (e.g., size, fit, preferences).
This personal data includes your :
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Contact information, including name, e-mail, telephone number, and shipping and billing address;
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User and account information, including your username, password and unique user ID;
personal information, including your gender, city, date of birth and purchase history;
payment or credit card information;
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Personal preferences, including your wish list, marketing and cookie preferences.
Why and how do we use your personal data?
If you use our Platform, we will use your personal data to provide you with the requested product or service. For example, if you make a purchase on our site we will use the contact information you provide to communicate with you about the purchase. If you contact our customer service, we will use information about you, such as delivery or payment information or information about the product you purchased, to help you solve your problem or answer your question.
If you consent, we will send you marketing communications and news about products, services, events that may be interesting for you. You can unsubscribe at any time after you have given your consent. If you are currently a customer of our brand (for example, if you have placed an order with us), we may use the contact information you have provided to send you marketing communications about similar products or services, where permitted by applicable law (unless you have opted out). In other cases, we ask for your consent to send you marketing communications. To protect our rights, our property, those of others, and ensure our safety and that of others we may also use personal data relating to the way you use our Platform to prevent, detect or investigate fraud, abuse, illicit uses, violations of our Terms of Use, and to comply with court orders, requests government or the law.
For research and analysis purpose : we use data about how our visitors use our Platform and services to understand consumer behaviors and preferences and then change how we organize and present our products on the site and tailor our communications.
Legal foundations :
To process your personal data, we rely on different legal grounds, which depend on how you interact with our Platform.
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When you purchase products from our Platform, we need your personal data to perform the contract between us and you. For example, we need your contact and payment information to deliver your order to you.
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When you use our application, we rely on your consent to the processing and, for certain limited purposes, on the performance of the contract between us.
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We also rely on other legal grounds, such as our legitimate interests as a business to process information about the effectiveness of our advertising campaigns, products, services: to protect our rights, property or ensure our safety or the safety of others; and for research and analysis purposes. When we process personal data to serve our legitimate interests, we take appropriate steps to ensure that the interests pursued are proportionate to your interests, rights and freedoms, and we are available to explain them to you upon your request.
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We also process your personal data in order to comply with a legal obligation or to protect your vital interests.
YOUR RIGHTS
You have the right to request :
1. Access to your personal data.
2. An electronic copy of your personal data (portability) and the transmission of this information to another company.
3. Rectification of your personal data if it is found to be incomplete or inaccurate.
4. Erasure or restriction of your personal data in certain circumstances as provided for by applicable law. These rights are not absolute. Where you have provided us with your consent to process your personal data, you have the right to withdraw your consent at any time.
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Protection and management of your personal data :
Encryption and Security:
We use various technical and organisational security measures, including encryption techniques and authentication tools, to ensure the security of your personal data.
We take steps to comply with applicable legal requirements for the transfer of personal data to recipients located in countries outside the EEA, the United Kingdom (UK) or Switzerland, to ensure that your personal data transferred to these countries receives adequate protection in accordance with applicable data protection rules; this includes signing the EU Standard Contractual Clauses, or verifying that recipients have adopted Binding Corporate Rules
Retention of your personal data :
Your personal data will be retained for as long as necessary to fulfil the purposes set out in this Privacy Policy, unless a longer retention period is required by applicable law. In general, this means that we will retain your personal data for as long as you maintain your customer account. For personal data relating to product purchases, we retain it for a longer period in order to comply with legal obligations (such as tax or sales regulations and for warranty purposes).
